{"id":673,"date":"2026-07-07T06:34:04","date_gmt":"2026-07-07T06:34:04","guid":{"rendered":"https:\/\/pmo-jpa-wordpress-prod.azurewebsites.net\/ssm\/?page_id=673"},"modified":"2026-07-07T06:45:25","modified_gmt":"2026-07-07T06:45:25","slug":"faq-security-access-and-roles","status":"publish","type":"page","link":"https:\/\/pmo-jpa-wordpress-prod.azurewebsites.net\/ssm\/faq-security-access-and-roles\/","title":{"rendered":"Security Access and Roles"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Security Access and Roles” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n\n\n\n\n\n\n\n\n\n\n
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No.<\/p>\n<\/td>\n

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Question<\/p>\n<\/td>\n

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Answer<\/p>\n<\/td>\n<\/tr>\n<\/thead>\n

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1<\/p>\n<\/td>\n

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I forgot my password. How do I reset my password?<\/p>\n<\/td>\n

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Anything related to User ID or Password and concerns should be enquired to SSM Helpdesk.<\/p>\n<\/td>\n<\/tr>\n

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2<\/p>\n<\/td>\n

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What is the password requirement for SSM?<\/p>\n<\/td>\n

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Password Expiration\u00a0<\/strong>\u00a0\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u00a0 90 Days<\/p>\n

Account Lockout<\/strong>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0 \u00a0\u00a0 5 Failed Logins<\/p>\n

Minimum Length\u00a0<\/strong>\u00a0\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0 \u00a08 characters<\/p>\n

Minimum Special Character<\/strong>\u00a0 \u00a0\u00a0 \u00a0\u00a0 1<\/p>\n

Minimum Digit\u00a0 \u00a0 \u00a0\u00a0<\/strong>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u00a0 \u00a0 1<\/p>\n

Minimum Lower-Case\u00a0\u00a0<\/strong>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0 \u00a0 1<\/p>\n

Minimum Upper-Case\u00a0\u00a0<\/strong>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0 \u00a0 \u00a0 1<\/p>\n

Password History\u00a0\u00a0\u00a0\u00a0\u00a0<\/strong>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a05 Passwords to Retain<\/p>\n<\/td>\n<\/tr>\n

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3<\/p>\n<\/td>\n

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I could not login to the system using the provided password.<\/p>\n<\/td>\n

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Please contact SSM Helpdesk.<\/p>\n<\/td>\n<\/tr>\n

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4<\/p>\n<\/td>\n

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Why some users are given SSM user account, and some are not in our Department?<\/p>\n<\/td>\n

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  • Only HR Administrators have access to SSM at the moment.<\/li>\n
  • Commencing 22 May 2021 only, all users including Employee Self-Service (ESS) and Manager Self-Service (MSS) will be given SSM user account.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
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5<\/p>\n<\/td>\n

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How can I know what roles I have in SSM?<\/p>\n<\/td>\n

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Please contact SSM Helpdesk.<\/p>\n<\/td>\n<\/tr>\n

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6<\/p>\n<\/td>\n

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How do I apply for additional roles in SSM?<\/p>\n<\/td>\n

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