Security Access and Roles

No.

Question

Answer

1

I forgot my password. How do I reset my password?

Anything related to User ID or Password and concerns should be enquired to SSM Helpdesk.

2

What is the password requirement for SSM?

Password Expiration                   90 Days

Account Lockout                         5 Failed Logins

Minimum Length                         8 characters

Minimum Special Character        1

Minimum Digit                             1

Minimum Lower-Case                  1

Minimum Upper-Case                  1

Password History                          5 Passwords to Retain

3

I could not login to the system using the provided password.

Please contact SSM Helpdesk.

4

Why some users are given SSM user account, and some are not in our Department?
  • Only HR Administrators have access to SSM at the moment.
  • Commencing 22 May 2021 only, all users including Employee Self-Service (ESS) and Manager Self-Service (MSS) will be given SSM user account.

5

How can I know what roles I have in SSM?

Please contact SSM Helpdesk.

6

How do I apply for additional roles in SSM?
  • Any request for additional roles must be submitted by your HR Administrators.
  • HR Administrators fill up the SSM User Profile Request Form that is available at JPA SSM Info Website and please return it to ssm.helpdesk@dynamiktechnologies.com.bn